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© 2017. Ministry of Economy and Sustainable Development & UNDP Croatia

GENERAL TERMS AND CONDITIONS FOR THE PARKS OF CROATIA WEBSHOP

General information

Aiming to ensure more effective management of protected areas, the PARCS Project the PARCS Project has been implemented during the period 2014-2017 by the Ministry of Environment and Energy and the United Nations Development Programme (UNDP), in partnership with public institutions (national parks and nature parks), with funding provided by the Global Environment Fund (GEF).
PARCS Project implementation includes the introduction of the PARKS OF CROATIA webshop – a service for online purchase of entry tickets for national parks and nature parks (hereinafter: Parks) in Croatia. The webshop service is provided on the World Wide Web network (the Internet) via the website at the domain: https://parkovihrvatske.hr/webshop (hereinafter: Website). The service consists of the provision of information services, content management and execution of financial transactions.
The provider of service of entry ticket distribution and payment via the Website is the company Infoart grupa d.o.o. (Lastovska 23, Zagreb, OIB: 60162542127), pursuant to contracts on sale and payment of entry tickets via the PARKS OF CROATIA web shop and the Ticketing Payment platform signed with the Parks.

Introductory provisions

These General Terms and Conditions of use of the Website (hereinafter: Terms and Conditions) prescribe the conditions and rules for End Users (hereinafter: Users or User). By using the Website, Users accept these Terms and Conditions and agree to use the Website in accordance with them. The right to use the Website is a personal right of the User and it cannot be transferred to another natural person or legal entity in any manner, nor is any User permitted to register other natural persons or legal entities.
The prices are stated in kunas (HRK) and include VAT, and these prices are valid for all methods of payment at the moment of purchase. Prices on the Website may also be shown in several other currencies, but the amount calculated in these currencies is provided solely for information purposes.
Legal disputes that may arise as a consequence of using this Website are under the exclusive jurisdiction of the Court in Zagreb (unless defined otherwise by a special contract), and such disputes shall be resolved in accordance with the laws and regulations of the Republic of Croatia. By using this Website, the User accepts to submit any dispute or request arising out of or in connection with these Terms and Conditions to the exclusive jurisdiction of the Court in Zagreb.
The User agrees and accepts that access to the Website may occasionally be interrupted, temporarily unavailable or switched off due to routine maintenance of the Website or due to other reasons for which the provider of service is not responsible.
The User may submit his/her questions, comments and complaints in written form (by post or e-mail), and the provider of service shall send a written reply (by post or e-mail) within the timeframe prescribed by law.

Acceptance of the Terms and Conditions

By using the Website or by using any part of the content or services of the Website, the User confirms that he/she is acquainted with and in agreement with these Terms and Conditions and with all other rules and conditions of use of the Website and of the services provided via the Website.
If the User does not agree with these Terms and Conditions or if the User is under the age of 14, the User is required to stop using the Website and the services provided via the Website.

Changes and amendments to the Terms and Conditions and to the Website

The provider of service reserves the right to terminate or change any of the Terms and Conditions stated here, at any point in time and without prior notice, if the provider of service considers it needed. Such changes and amendments to the Terms and Conditions shall enter into force on the date of publication on the Website.
The Users are therefore advised to reread the information contained in the Terms and Conditions from time to time, in order to remain informed on such changes and amendments. Continuation of use of the Website or continuation of use of any part of its content or services after the publication of new changed and amended Terms and Conditions represents acceptance by the User of such changes and amendments.
The provider of service reserves the right to change, amend or eliminate any segment of business operations, which includes the Website and any part, services, specific sections or provided services of the Website, at any point in time and without prior notice. This right includes, but is not limited to, changes to the time of availability of the Website, content, availability of new data, method of transmission and right to access or use the Website. The provider of service has the right to control the content of the Website at any moment, in order to ensure fulfillment of these Terms and Conditions and of laws and regulations.

Liability

User of the Website assumes full responsibility for using the Website.
The User is personally responsible for maintaining the confidentiality of passwords where they exist. The User is acquainted with the fact that services are occasionally interrupted and that events outside of control of the provider of service sometimes occur, and the User accepts that the provider of service is not responsible for any loss of data that may arise during the transmission of information over the Internet.
Under no circumstances shall the provider of service be liable for any damage that may arise out of use of the Website or due to the impossibility of its use or for any damage to the equipment of the User that may arise out of use of the Website.
The User is responsible for the procurement and maintenance of one's own computer equipment, including all software and hardware possessed and used by the User, and for all other equipment needed for access to and use of this Website and for all connected costs. The responsibility of the User includes any damage or possible injury caused by any error, exclusion, interruption, deletion, malfunction, delay in operation or transmission, computer virus, communication line interruption, theft, destruction or unauthorized access, changes or abuse of recordings, inappropriate behavior, negligence or by any other action.
In addition to the conditions stated above, the provider of service shall not be liable, regardless of the cause or duration, for any error, omission or other shortcomings, inappropriateness or unoriginality of the information contained on this Website, or for any delay or interruption in the transmission of information to the User, nor shall the provider of service be liable for any claims or losses stemming from that. Neither of the parties stated above shall be liable for any claims or losses of third parties, including lost revenue.
The user agrees to compensate and to not hold the provider of service liable for any request for compensation of damages and costs, including the costs of legal representation that may arise out of the use of this Website by the User.
Users must not use the Website to publish or transmit any material that endangers or violates the rights of others in any manner; any material that is illegal, threatening, insulting or slanderous; any material that threatens or violates privacy; any material that is vulgar, obscene or otherwise undesirable in reasonable communication; any material promoting illegal activities; any material violating any regulation in another manner; or any material that contains advertising or offer of anyone's products or services without the explicit prior written permission of the provider of service.
The User must not use this Website for the purposes of advertising or performing any commercial, religious, political or non-commercial promotion.
The User expressly confirms that the terms and conditions of this chapter pertain to the entire content of the Website.

Copyright

The Website is private property. Any mutual communication and interaction taking place via this Website must be done in accordance with these Terms and Conditions.
All materials contained in this Website represent the exclusive right of the provider of service or are used with the approval of proprietors of copyright and proprietors of trademark and/or design.

Any copying, distribution, transmission, publication, linking or changing of this Website in any manner without the express written permission of the provider of service is strictly prohibited!

Violation of these Terms and Conditions may result in litigation procedure and/or criminal prosecution against the perpetrator due to violation of copyright, trademark or any other form of intellectual property rights.

User registration - User account

In order to use specific content and services of the Website, the User must sign into the system by using an e-mail address, password or other data to be entered in the procedure of User registration.
In the procedure of User registration and opening of the User account, the provider of service will collect certain personal data of the User that are subject to User personal data protection.
The User must state correct, complete and valid data in the process of registration and data entering for the personal profile. In the process of registration, it is not permitted to use names, nicknames and titles owned by third parties or data that are illegal, harmful, threatening, abusive, disturbing, slandering or in any manner harmful to children and minors.
One single natural person or legal entity must not register two or more user accounts. In case of violation of these rules, the provider of service has the right to deactivate or delete User account. By activating the user account, the User assumes full responsibility for all activities undertaken by its use on the Website.
The provider of service reserves the right to reject the registration and to terminate or deny the possibility of further use of User account for which the User is registered, without stating the reasons why User account was terminated or denied to the User.

Protection of personal data and security

The provider of service undertakes not to abuse personal data of the User.
Personal data are all data determining the identity of the User (e.g. name and surname; e-mail address; address of residence; etc.).
The provider of service undertakes to provide protection to personal data of the User by collecting only the basic data about the User necessary to fulfill the obligations. All personal data of the User are strictly protected and are transferred by using the SSL (Secure Socket Layer) protocol, and they therefore cannot be used by third parties.
The provider of service shall not deliver or reveal personal data of the User to a third party, except in cases where that is expressly prescribed by law and in cases where that is required to fulfill the obligations. In case of changes of any personal data recorded during the registration (e.g. place of residence; address of delivery), the User has the duty to enter the changed personal data on the Website. In case that the User does not record changed personal data on the Website, the provider of service shall not be responsible for any shortcomings in terms of orders or delivery.
Data automatically recorded in access to the website which are not personal data (browser type; number of visits; time spent on webpage; etc.) may be used by the provider of service solely for the purposes of assessing the visits to the Website and for the purposes of improving its content and functionality.
Cookies are information stored on the User's computer serving to provide better functionality of the Website. In standard preferences, User computer accepts cookies, and if the User wishes to turn cookies off, options such as quick one-click selection or personalized front page will no longer be available to the User.
The provider of service does not use cookies to store personal data, and privacy of the User is therefore guaranteed.
The provider of service shall use User's e-mail address only for the procedure of ordering and payment on the Website.
Provisions regarding the protection of personal data stated above pertain solely to the Website from these Terms and Conditions.

Types and methods of payment

Purchase on the Website can be made by credit and debit bank cards:

MasterCard

http://www.mastercard.com

Diners

http://www.dinersclub.com

American Express

http://www.americanexpress.hr

Visa

http://www.visa.com

Maestro

http://www.maestrocard.com

Payment by bank card is managed by the third party (Corvus Info d.o.o.) through the Corvus Pay service (service of authorization and payment by credit or debit bank card via the Internet), which collects the bank card number and other data solely for the purposes of identification and approval of transaction.

http://www.corvuspay.hr/index.php

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended.

American Express and Diners - Fraud Protection Guaranteed

MasterCard® SecureCode™

Verified by Visa

Ordering and purchase of entry tickets

In order to order and purchase entry tickets by using this Website, the User goes through the following steps:
1. Choosing the type and quantity of entry tickets for a selected Park or several Parks;
2. User registration (sign in);
3. Submitting the order (verification of all data, final control, acceptance of Terms and Conditions, etc.);
4. Confirmation of receipt of the order by the provider of service;
5. Payment – selection of the method of payment and entry of data required for payment (HT PayWay);
6. Confirmation of payment (HT PayWay);
7. Confirmation of purchase and creation of invoice for the performed purchase (the provider of distribution and payment service).

Questions and complaints

All questions and requests for additional information in connection with the PARKS OF CROATIA Website can be sent to the following e-mail address: info@parkovihrvatske.hr.
All questions and complaints in connection with the use of purchased entry tickets (opening times, attractions, events, etc.) can be submitted directly to the Park Visitor Service and/or the official website of the Park for which the entry ticket is bought.

All questions and complaints in connection with the functioning of the Website for purchase and payment of entry tickets can be:

- Sent in written form by post to the following address: Infoart grupa d.o.o., Lastovska 23, HR-10000 Zagreb; or
- Reported by phone at +385 (0)91 403 4222, from 08:30 until 16:30 on working days (Monday to Friday); or
- Sent to the following e-mail address: support@igeus.hr.

TERMS AND CONDITIONS REGARDING THE SALE AND PAYMENT OF ENTRY TICKETS FOR NATIONAL PARKS AND NATURE PARKS IN CROATIA

Purchase and payment of entry tickets via the PARKS OF CROATIA web shop (hereinafter: Website) is possible only for those national parks and nature parks (hereinafter: Parks) that have signed contracts on the distribution and payment of entry tickets via the Website with the company Infoart grupa d.o.o.
In addition to these Terms and Conditions regarding the sale of Park entry tickets via the Website, the General Terms and Conditions regarding the use of the PARKS OF CROATIA web shop also apply in full.

Types of entry tickets

By using the Website, Users may purchase standard types of entry ticket (one-day and multi-day entry tickets), according to the relevant price lists defined by each individual Park.
In the process of purchase of entry tickets, the User chooses the type and quantity of entry tickets he/she wants to purchase. The use of purchased entry ticket is subject to the conditions and methods of use of entry ticket for a given Park (single/multiple entry in a single day, etc.), and the period of use of the entry ticket is defined by the category of the purchased entry ticket (seasonal entry ticket; pre-season entry ticket; out-of-season entry ticket; etc.).

Issuance of invoice

With the introduction of the Fiscalization Act, entry ticket cannot serve as invoice, and a separate invoice is issued for the purchased entry ticket.
Invoice and entry tickets will be sent to the registered e-mail address of the User, and they can also be downloaded from the user webpage (user account of the User).
If the User wishes to obtain the R1 invoice, the User must enter the data required for issuance of the R1 invoice prior to the confirmation of the order and payment. The User is responsible for the punctuality of all data entered in the process of purchase. Subsequent changes are not possible.

Print@home entry tickets – download and use

Print@home is a service of printing out entry tickets purchased via the Website (Print@home entry ticket). Each Print@home entry ticket has a separate (unique) 1D barcode printed on it.
One Print@home entry ticket with one 1D barcode is printed out as one entry ticket.
Upon the completion of purchase, the User must print out the purchased Print@home entry ticket and bring it when entering the Park. Exceptionally, in cases when Print@home is not possible, the User must show the tickets via smart mobile phone.
Subsequent printout of Print@home entry ticket at sales points of the Park is not possible.
When arriving to the Park, the User must scan the Print@home entry ticket on a Park entry control device or show the entry ticket to Park staff in charge of Park entry control, in order to validate the Print@home entry ticket and gain access to the Park.
The User with an entry ticket for special categories of visitors, i.e. entry ticket with discounted price (entry tickets for children, students, etc.), must show a valid ID to Park staff in charge of Park entry control as proof of his/her right to use a discounted entry ticket, i.e. entry ticket for special categories of visitors.

Any copying, distribution, transfer, publication or modification of Print@home entry ticket is strictly prohibited!

If a duplicate of Print@home entry ticket exists, the right of entry and entry ticket validity will be acknowledged for the first person that scans such Print@home entry ticket on a Park entry control device or shows the entry ticket to Park staff in charge of Park entry ticket control.
The User is responsible for printout and use of Print@home entry ticket received at the registered e-mail address upon the completion of purchase via the Website.
The Parks and the company Infoart grupa d.o.o. are not responsible for the appearance of duplicates of Print@home entry tickets or for any other manner of abuse of an issued, paid and delivered Print@home entry ticket.
In case of transfer of Print@home entry ticket from the User (buyer) to a third person, these Terms and Conditions are transferred and applied to any current holder of that entry ticket. The User must point out the provisions of these Terms and Conditions to the person to whom the entry ticket is transferred.
For all additional information about a Park (opening hours, attractions, events, etc.) and about the types of entry tickets and methods of their use, Users are advised to visit the official website of a given Park.

Cancellation and/or replacement of purchased entry tickets

All orders and purchases of entry tickets via the Website are binding and final, and they cannot be cancelled, changed or subjected to additional payment for another type of entry ticket.
Each Print@home entry ticket purchased via the Website becomes valid upon the completion of the purchase procedure, i.e. upon the sending of the Confirmation of Purchase and the issuance of invoice.
If a Print@home entry ticket remains unused, it is not possible to return such entry ticket and to receive reimbursement for it.

Questions and complaints

All questions and requests for additional information in connection with the PARKS OF CROATIA Website can be sent to the following e-mail address: info@parkovihrvatske.hr.
All questions and complaints in connection with the use of purchased entry tickets (opening times, attractions, events, etc.) can be submitted directly to the Park Visitor Service and/or the official website of the Park for which the entry ticket is bought.

All questions and complaints in connection with the functioning of the Website for purchase and payment of entry tickets can be:

- Sent in written form by post to the following address: Infoart grupa d.o.o., Lastovska 23, HR-10000 Zagreb; or
- Reported by phone at +385 (0)91 403 4222, from 08:30 until 16:30 on working days (Monday to Friday); or
- Sent to the following e-mail address: support@igeus.hr.